Privacy Policy

Who we are

Our website address is: https://bestonlinedeli.co.uk


What personal data we collect and why we collect it

Comments – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Online Orders – When you place an order on our website, we collect the following information:

  1. Your name, address and contact details.
  2. Your delivery address name, address and contact details, plus any special delivery requirements.
  3. What you ordered and how much it cost.

We use PayPal to handle all our financial transactions, so we’ll never see or store your PayPal account details or credit and debit card details.

When your financial transaction with PayPal is complete, we receive an encrypted notification telling us we can complete your order. Your historical purchase data is stored on our website for 1 year.

Contact forms – We use a contact form to give you the opportunity to ask us a question. Any information you enter on the contact form is transmitted to us via a secure email.

Cookies – If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites – Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics – We use Google Analytics to gain insight about our website visitors, so in addition to us, Google has information about your website visits.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your historical purchase data is stored on our website for 1 year.


How we protect your data

Our website is secured with an SSL (Secure Socket Layer) as a first barrier to malicious threat. Additionally our website is constantly monitored by security plug-ins that monitor suspicious behaviour. Brute force attacks to gain data access will result in the website


What data breach procedures we have in place

In the unlikely event of a data breach, all member user accounts will be de-activated and new passwords will be set for each user.